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How do we protect your data

​Henry Forshaw Self Help Writer and Mentor customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

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  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

 

Contact details

Telephone

07895303406

Email

henry@henryforshaw.com

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What information we collect, use, and why

 

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

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  • Name, address and contact details

  • Witness statements and contact details

  • Relevant information from previous investigations

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We collect or use the following information for safeguarding or public protection reasons:

  • Name, address and contact details

  • Relevant information from previous investigations

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We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

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We collect or use the following personal information for information updates, marketing or market research purposes:

  • Names and contact details

  • Address

  • Records of consent, where appropriate

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We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Purchase or service history

  • Correspondence

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

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  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To safeguard our mentees we must collect and maintain personal information as we have a duty of care to safeguard them if we see a reason that they might cause danger of harm to themselves or others.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

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  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

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    • To safeguard our mentees we must collect and maintain personal information as we have a duty of care to safeguard them if we see a reason that they might cause danger of harm to themselves or others.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To safeguard our mentees we must collect and maintain personal information as we have a duty of care to safeguard them if we see a reason that they might cause danger of harm to themselves or others.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

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  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To keep our clients informed of new offers which they may take up to benefit their mental health and well-being we keep some personal information. Clients fill out a consent form upon entering a mentoring contract. Email subscribers see this form before registering.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • It benefits our customers for us to have relevant information for dealing with their complaints and processing refunds and compensation when appropriate.

Where we get personal information from

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  • Directly from you

  • Market research organisations

  • Suppliers and service providers​

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How long we keep information

We will retain your information as long as you are a subscriber to our email list, or a mentoring client, please unsubscribe if you would like to be removed or end your mentoring agreement with us.  

 

For information on how long we keep personal information, see our retention schedule at henryforshaw.com/data-protection

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Who we share information with

Data processors

 

- Wix website builder

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This data processor does the following activities for us: They manage data for website visitors.

 

- Mail Chimp Email automation service

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This data processor does the following activities for us: They manage my email list and keep data for marketing.

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Others we share personal information with

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  • Organisations we need to share information with for safeguarding reasons

  • Emergency services

  • Legal bodies or authorities

  • Organisations we’re legally obliged to share personal information with

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Duty of confidentiality

 

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

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  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

  • we have a legal requirement (including court orders) to collect, share or use the data;

  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

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Sharing information outside the UK

 

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Wix

Category of recipient: Website builder

Country the personal information is sent to: Israel

How the transfer complies with UK data protection law: 

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Wix:

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General. You acknowledge that Wix may Process Users-of-Users Information anywhere in the world so long as it complies with applicable Data Protection Laws, applicable Jurisdiction Specific Terms and this DPA.

18.

Appropriate Safeguards for Cross Border Data Transfers from the EEA, Switzerland and the United Kingdom. Wix shall only transfer Users-of-Users Information from the EEA, Switzerland and the United Kingdom (“UK”), using the applicable mechanisms required to ensure that the relevant cross-border transfer is in compliance with applicable Data Protection Laws, as follows:

18.1.

Transfers to Wix.com Ltd. Users-of-Users Information that Wix receives and Processes is initially transferred by you and/or the applicable Data Subject to Wix.com Ltd. in Israel under the European Commission’s adequacy decision 211/61/EU.

18.2.

Onward Transfers to Adequate Countries. Onward transfers of Users-of-Users Information by Wix to a recipient operating on Wix’s behalf that is located in an Adequate Country will be conducted under the applicable adequacy decision published by the relevant data protection authority (with no need for any other safeguard).

18.3.

Onward Transfers to Wix Sub-contractors in Other Countries. Any onward transfer of Users-of-Users Information by Wix to a recipient operating on Wix’s behalf that is located in a third country outside the EEA, the UK, and Switzerland shall be conducted by either: (i) entering into the Standard Clauses or any similar mechanism approved by the competent authority in the EU, UK or Switzerland; or (ii) ensuring that other appropriate safeguards pursuant to Article 46 of the GDPR or any equivalent provision in the applicable Data Protection Law are in place.

18.4.

Onward Transfers at Your Instructions.  In case of a transfer to a third party that is not a sub-processor of Wix, which is conducted by Wix at your instructions, or by you in accordance with an agreement between you and such third-party (which Wix is not a party to), you shall be solely responsible for the transfer of Users-of-Users Information and its compliance with applicable laws.

18.5.

If the applicable transfer mechanism is amended, replaced, or otherwise invalidated, Wix shall enter into any updated version of such mechanism or any alternative mechanism endorsed by the applicable competent authority.

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Mail Chimp:

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​MailChimp transfers data outside the UK by relying on the EU-U.S. Data Privacy Framework (DPF) and its UK Extension to ensure lawful data transfers. They also employ Standard Contractual Clauses (SCCs) as an additional layer of protection. 

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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